Custodial Services Manager (Re-Announcement)
Posting Details
POSTING INFORMATION
Internal Title
Custodial Services Manager (Re-Announcement)
Position Type
Classified
Faculty / Non-Faculty / Administration
Non-Faculty
Pay Band
6
Level
1
Department
Building and Equipment Maintenance
Job Purpose
The Custodial Services Manager is responsible for planning, coordinating and directing of all daily activities related to the custodial functions of the College, including residential facilities. Duties include basic custodial operations, purchase of supplies and equipment, budget, trash removal, training, managing three shifts, managing third party contractors and management of human resources. This manager is also required to negotiate and manage various custodial projects necessary within the daily operation. Will be responsible to the Director of Facilities Operations and assist with various administrative and management functions.
Provides 24/7 leadership of staff within the Custodial Services units that are all designated as essential services. Responsible for the development and management of operating and personnel budget that covers approximately 156 buildings on campus and remote sites, or 3.7 million gross square feet. Develops goals, and strategies for standards of operations and programs to support the campus environment. Position manages or is a direct supervisor of E&G Custodial (First & Second Shift) and all contract custodial services. Provides direction on the creation of a thorough divisional training program for frontline and supervisory staff. Develops an inventory control system for both products and equipment that can be utilized via mobile devices, that also includes tracking of equipment repairs. This position will be responsible for testing and implementing a mobile device building inspection program. Serves as divisional safety liaison and provides monthly safety topics for supervisory staff to review with frontline staff. Acts as internal/divisional small projects coordinator and as divisional liaison with business partners/vendors.
Minimum Requirements
A high school diploma and six years of institutional custodial services experience, three of which must be in a supervisory or management capacity. Bachelor's degree in business administration, management, environmental management, facilities management or related field or equivalent experience relating to the custodial function within an educational or similar institution is preferred.
Previous experience working with a large contract custodial vendor is strongly preferred. Must have the ability to administer and manage a custodial contract and ensure contract compliance.
A valid SC driver's license is required, or the ability to obtain one within 30 days of employment, as the employee will be required to drive state vehicles to transport equipment and/or personnel.
Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
| Must have the ability to effectively plan and coordinate/organize work activities, schedule assets and prioritize task completion to meet established deadlines and goals. Must have the capability to plan, coordinate, analyze, execute and document specific administrative and management functions with a sense of the long-term goals of the department. Must be able to establish and maintain effective working relationships with diverse constituencies. Ability to effectively communicate and interact with fellow employees, high ranking college officials, department heads, user groups, contractors, and all individuals from a variety of diverse cultural backgrounds is required. Excellent written and verbal communication and customer service skills are required. Ability and desire to demonstrate commitment to continue developing a collaborative, engaging work environment is also required.
Previous work experience in a multi-cultural university environment is preferred. Position requires basic computer skills and working knowledge and experience in using e-mail. Knowledge of Microsoft Office (Word, Excel, Outlook, etc.) is preferred. Experience in utilizing on-line work order systems is a plus. Must having a working knowledge of APPA Operational Guidelines for Custodial. Skill with electronic devices such as iPhone and iPad is preferred. Must be able to follow oral & written instructions. All employees at the College are expected to perform their jobs in a safe manner in accordance with best safety practices as prescribed by their department, the Office of Environmental Health and Safety, and the Occupational Health and Safety Administration training as provided by Facilities Management at the College of Charleston.
Additional Comments Regarding Position
| Must be physically able to perform duties as described and work both indoors and outdoors in all types of weather. Must be able to walk outside to and from College facilities in all types of weather, as well as, throughout large buildings performing duties. Must be able to climb steps, bend, reach, and stoop as necessary to perform custodial duties, and when training new employees. Must be able to lift packages and equipment weighing up to 30 lbs. Some weekend and overtime work may be required to handle special events and peak workloads. May be required to be on campus prior to and immediately following all emergencies such as hurricanes, floods, snow/ice storms, etc. Must be able to work different shifts and provide custodial oversight for special events outside of normal business hours. Some overtime work may be required, as well as, evening/night work on an as-needed basis.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
*Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu<https://jobs.cofc.edu/>.
Salary
*$45,530 - $61,323
Posting Date
08/15/2023
Closing Date
09/14/2023
Benefits
* Insurance: Health/Dental/Vision
* Life Insurance
* Paid Leave: Sick/Annual/Parental
* Retirement
* Long Term Disability
* Paid Holidays
* Free CARTA Bus Service
* Employee Tuition Assistance Program (ETAP)
* Employee Assistance Program (EAP)
* Full Benefits Package - Click Here<https://hr.cofc.edu/benefits/index.php>
Open Until Filled
No
Posting Number
2023129
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.
Quicklink for Posting
https://jobs.cofc.edu/postings/14223
Job Duties
Job Duties
Activity
1. Responsible for providing leadership for the development, implementation and management of Custodial Services operations. Reports to and assists the Director of Facilities Operations, and others on management team to help develop annual goals that meet the department's strategic goals. Manages operations for in-house Custodial Services unit(s) on two shifts, as well as, contract custodial unit on three shifts. Conducts inspections of all areas cleaned by custodial contract personnel to ensure contract compliance. Follows up on all unsatisfactory performance to ensure correction of deficiencies. Assesses non-performance deductions as appropriate.
Determines priorities in daily, weekly, monthly and annual budget, staffing, expenditures, and equipment needs. Prepares staffing /FTE requirements for various service levels. Creates performance plans and conducts performance evaluations, coaching sessions and acts as EPMS reviewer. Investigates ways to address and continue to improve employee morale. Provides oversight of personnel including recruitment, selection, training and performance monitoring. This may require counseling and coaching sessions with staff and recommending corrective or disciplinary action.
Ensures supervisors are adept at leading a diverse staff by assessing training needs and searching for appropriate classes for staff. Participates in weekly management meetings with staff and conducts and sets agenda for weekly supervisory meetings.
Develops quality control standards and monitors quality as well as developing processes that effectively implement identified goals. Tracks and improves customer satisfaction by meeting with customers as appropriate and responds to customer inquiries, concerns and issues. Then follows up with customers to ensure satisfaction. Works with staff and conducts field observations, compares existing service level floor plans to determine appropriate schedules and classifications of spaces for service levels. Provides professional/technical knowledge and applies related procedures. Interprets and helps convey applicable rules and laws, regulations and policies with staff.
Works with EH&S as divisional liaison to ensure adherence to EH&S regulations and compliance requirements and procedures are met. Demonstrates safety knowledge by ensuring employees practice and adhere to all proper safety procedures and OSHA regulations pertaining to the custodial trade. Ensures employee consistently wear/use appropriate personal protective equipment as required. Responsible for ensuring that furniture, floors, walls, & surrounding work area is protected from dust & debris while work is being performed. Also responsible for ensuring that all job sites are thoroughly cleaned when work has been completed.
Essential or Marginal
Essential
Percent of Time
40
Activity
2. Assists with development of yearly budgets. Identifies expense reductions, budget enhancements or one-time funding opportunities. Evaluates staffing/FTE and scheduling needs. Works closely with FM finance staff to see how/where unit is standing on a monthly basis. Assures efficient and cost-effective utilization of staff resources. Determines and monitors resources allocations and expenditures. Develops staffing plans, identifies and implements inventory control systems/mechanisms for work unit. Makes recommendations for hiring of temporary employees based upon the information obtained to get work completed due to staffing shortages. Manages work orders. Monitors schedule and makes adjustments as necessary to deliver services on time; determines when additional effort is required to keep the project or services on schedule. Prepares budget estimates for special projects/work for customers. Identifies staffing and budget needs for on-going costs for new facilities or facilities with significant space changes. Ensures recharge work and budgets are kept in line with agreements with auxiliary units. Position has a $25,000 approval limit.
Essential or Marginal
Essential
Percent of Time
35
Activity
3. Compiles and evaluates benchmarking information for division. Evaluates staffing trends, needs for various program initiatives and potential future budget scenarios. Ensures progress on new strategic goal items are tracked and being met. Participates and schedules staff for special events, emergency work requests and projects. Stays current with the professions in order to develop progressive strategic plans. Researches, develops and implements best practices and procedures for building services and safety. Participates in benchmarking -will need to network with other universities regarding custodial levels using metrics found in APPA Staffing Manuals.
Essential or Marginal
Essential
Percent of Time
10
Activity
4. Mediates, via conflict resolution and active listening skills, any employee issues. Works with subordinate manager, supervisors and frontline staff to resolve issues at the lowest possible level. This means taking the time to meet with each individual one on one then follow up as group if needed. Conducts timely coaching sessions, performance improvement plans and Letters of Expectations for staff as needed. Recommends further corrective measures/actions to Director of Facilities Operations as needed. Meets with customers regarding service levels, complaints, requests.
Essential or Marginal
Essential
Percent of Time
10
Activity
5. Develops and ensures equipment management tracking is adequate for division. Works with IT staff to implement a barcode system to inventory and track equipment; tag equipment and design/implement equipment inventory database. Shares processes and procedures with all Operations units to ensure consistent tracking. Develops, manages, and uses equipment inventory database to track equipment repairs/costs and equipment life cycles and to develop associated equipment renewal schedules, including costs for budget forecasting. Liaises with equipment repair company. Works with vendors/installers on replacement of user supply dispensers and entryway matting. Divisional liaison with vendors and distributors for reviewing and testing equipment and products and scheduling trainings and demonstrations on equipment and products. Continues to investigate, test and use "green" products. Project Support: Works with PD&C project managers via project review process to ensure CBS needs and standards are met for all projects including renovations. This includes reviewing construction documents and providing comments and following up on comments. Attends project support team meetings, pre-bid meetings and punch list walk throughs. Works with campus scheduling office and floor work supervisor to schedule classrooms for floor work throughout the year.
Essential or Marginal
Essential
Percent of Time
5
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