Posting Details
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POSTING INFORMATION |
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Internal Title |
Associate Director of Student Success Programs |
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Position Type |
Classified |
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Faculty / Non-Faculty / Administration |
Non-Faculty |
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Pay Band |
6 |
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Level |
1 |
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Department |
Center for Academic Performance and Persistence |
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Job Purpose |
Associate Director of Student Success Programs will lead varying student success and retention initiatives in alignment with the institutional strategic plan. They will oversee all of the programs and services associated with the First
Year Impact program and CAPP Mentor Program. This includes overseeing specialized requirements and intentional support provided to students admitted to the College through the First Year Impact program and other at-risk populations. |
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Minimum Requirements |
A bachelor’s degree and 1-2 years of experience with student support services in a higher education setting is required. Some form of peer education experience is preferred. |
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Required Knowledge, Skills and Abilities |
Knowledge of student development theory and understanding best practices in higher education for retention, student success, and degree attainment required. Must be familiar with Microsoft Programs (Outlook Calendar, Word, Excel, Power
Point, and Publisher) and willing and able to learn other database systems, including INB Banner, and Advise CRM. Excellent oral and written communication skills and ability to maintain effective working
relationships with faculty, staff, students and the general public in a complex and fast-paced working environment. Ability to manage a program budget including temporary employee and student wages as well as program management and programming funds. Ability
to train, supervise and evaluate students and temporary employees. Ability to take initiative and demonstrate resourcefulness. Knowledge of College and State policies, procedures, and practices desired. Discretion and knowledge of FERPA regulations
essential. |
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Additional Comments Regarding Position |
May be required to work early mornings, evenings, or weekends. Some overnight travel may be required. |
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Special Instructions to Applicants |
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. *Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted online https://jobs.cofc.edu. |
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Salary |
*$50,196 - $57,000 |
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Posting Date |
07/06/2023 |
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Closing Date |
07/20/2023 |
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Benefits |
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Open Until Filled |
No |
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Posting Number |
2023126 |
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EEO Statement |
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion,
national origin, veteran status, genetic information, or disability. |
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Quicklink for Posting |
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Job Duties
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Job Duties |
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Activity |
Manages programming specifically designed to provide intentional support to students who are identified as at-risk including but not limited to First Year Impact admits and students on Academic Probation. Duties include day to day program
management including: establishing and evaluating program policies and procedures, monitoring compliance with student success requirements, tracking student use of support services, and developing plans for success mid-year based on academic progress. Monitors
various reports including but not limited to FAST, mid-term grades and final grade. Conducts appropriate outreach for proactive early interventions. |
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Essential or Marginal |
Essential |
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Percent of Time |
25 |
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Activity |
Administers and supervises the Peer Academic Coach (PAC) program and oversight of the CAPP Mentor Program. Both are in collaboration with the Center for Excellence in Peer Education (CEPE),
establishes program specific learning objectives, semester-, and year- long curriculum to be implemented by PACs and CAPP Mentors. Recruits and selects approximately 40-50 undergraduate students to serve as Peer Educators. Administers
the PAC program which includes managing program budget, employment paperwork, initial and continued professional development of PACs in compliance with IPTPC (International Peer Education Training Program
Certification), identifying returning PACs to act as leaders, matching PACs with students and following up to ensure that students are complying with their PAC requirement. Meets regularly with PAC leadership
to provide guidance and oversight for managing day to day situations as they occur. Review weekly reports from PACs and CAPP Mentors to provide early intervention as needed and to guide future training and program curriculum. |
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Essential or Marginal |
Essential |
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Percent of Time |
15 |
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Activity |
Plan and implements workshops in collaboration with the Center for Student Learning (CSL) to accelerate students’ ability to engage with the campus community, excel academically, and utilize campus resources. |
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Essential or Marginal |
Essential |
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Percent of Time |
5 |
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Activity |
Coordinates support for various retention initiatives throughout the semester including but not limited to the planning of events/workshops, drop in meetings, learning contract conversations and the overall support of academically vulnerable
students. Deliver outcomes with an innovative approach to student engagement |
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Essential or Marginal |
Essential |
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Percent of Time |
15 |
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Activity |
Develops and implements specific assessment plans for the First Year Impact Program and CAPP Mentor Program. Compiles statistical data to assess the effectiveness of the program requirements and provides regular
reports to supervisor. Participates in regular review of office operation procedures and provides feedback for improved efficacy. |
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Essential or Marginal |
Essential |
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Percent of Time |
5 |
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Activity |
Communicates regularly with constituencies about programs. Develops and publishes new program material on a semester by semester basis and shares with all constituents. Including students, parents/guardians, faculty, and staff via mail,
email, website updates, orientation presentations, social media, and other forums. |
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Essential or Marginal |
Essential |
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Percent of Time |
5 |
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Activity |
Supports Early Alert measures and strategies implemented by the department that promote retention and persistence. This includes managing the ‘Faculty/Staff Assisting Students in Trouble’ (F.A.S.T.) program. Investigates, addresses &/or
delegates referrals from faculty/staff related to academic concerns. Advises and trains faculty/staff on matters relating to the F.A.S.T. program, as well as other early alert strategies and academic policies and procedures. Creates, analyzes and maintains
databases and reports to track early alert measures and subsequent actions to assess efficacy and to make recommendations to improve the policy implementation. |
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Essential or Marginal |
Essential |
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Percent of Time |
15 |
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Activity |
Directly supervises full-time Assistant Director position. Regularly develops, trains, and provides performance feedback. Additionally, this position recruits, hires, and develops 40+ Peer Educators. Identifies growth opportunities, reverse
shadowing, and continual training options throughout period of employment. Reviews and approves timesheets for all assigned staff, and completes annual performance evaluation. |
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Essential or Marginal |
Essential |
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Percent of Time |
15 |